What should a terminal agency do before calling a vendor for service?

Before contacting a vendor for service, it is essential for a terminal agency to consult local IT personnel for troubleshooting. Local IT personnel are often the first line of defense when it comes to resolving technical issues. They typically have a good understanding of the system in place and can quickly identify whether the problem can be resolved internally or if it indeed requires the expertise of the vendor.

By engaging local IT staff before reaching out to the vendor, the agency can ensure that common issues are ruled out, which may save time and resources. Additionally, local IT personnel might be able to provide immediate solutions or at least gather enough information about the issue to facilitate a more efficient support process should contacting the vendor become necessary.

Ultimately, this approach enhances the efficiency of the service request and can lead to quicker resolution times, ensuring that the agency can continue its operations with minimal disruption.