What information cannot be included in the ORION File response to a Nlets user agency?

The information regarding the name of the Agency Head is not included in the ORION File response to a Nlets user agency because such personal identifiers could raise privacy concerns and may not be necessary for the operational purpose of the inquiry.

In contrast, other options such as the agency's primary contact number, physical address, and operational hours are typically shared since they are essential for facilitating communication and coordination between agencies. These details serve practical purposes, enabling users to reach out to the agency efficiently and ensuring that the operational areas are clear for context during interactions. Thus, while operational contact details are vital for effective information exchange, personal identifiers like the name of the Agency Head may be restricted to protect individual privacy and uphold confidentiality standards.