Before contacting your vendor for service, a terminal agency should?

When a terminal agency faces a service issue, the first step should be to contact local IT personnel for troubleshooting. Local IT staff are typically familiar with the agency's specific systems, software, and any past issues that may have occurred. They can effectively assess the problem in context and may be able to resolve it without needing to escalate the issue to a vendor, thereby saving time and resources.

Local IT personnel can perform preliminary diagnostics and checks, ensuring that basic operational parameters are met and determining if the problem can be resolved in-house. Engaging them first ensures that the agency does not burden the vendor with minor issues that can be easily addressed at a local level.

While other options may seem viable, they do not replace the immediate value of local expertise. External agents, online forums, and rebooting systems can be useful in certain contexts, but they are less efficient as initial steps compared to leveraging the knowledge and resources of local IT staff.